Webinar - Harnessing the power of ecosystems to create hyper-personalized customer experiences

Webinar – Harnessing the power of ecosystems to create hyper-personalized customer experiences

Popular social media and entertainment platforms have reset customer expectations. They are now looking for that same mobile-first, hyper-personalized, on-demand experience from their FI/financial services/bank. For many of the players, including the region’s new digital banks, a digital-first technology infrastructure allows them to offer customized products and services to their customers, creating extremely specific “micro journeys” to engage customers on a new level—something that traditional players struggle to match.

Webinar: Harnessing the power of ecosystems to create hyper-personalized customer experiences

Date: Wednesday, 20^th October 2021

Time: 10:30am SGT / 8:00am IST

“Harnessing the power of ecosystems to create hyper-personalized customer experiences,” is a virtual expert panel hosted by Kapronasia in partnership with AWS and TCS. This timely discussion features key industry leaders who will share their insights on best practices in executing digital initiatives and what FIs/financial services/banks are doing today and need to do tomorrow if they want to retain their existing customers and grow their customer base.

Gain exclusive insights on:

Aligning your vision and business strategy with your technology strategy
Applications modernization and the rise of collaborative ecosystems
The shift to cloud-native, open API, microservices-based architectures
The various hosting options and considerations: On-prem, public/multi-cloud, hybrid
Underlying connectivity implications and considerations
The need for scalable infrastructure
The drive to edge computing systems
The role data analytics, AI, and machine-learning can play in becoming more customer-centric

Panelists:

Zennon Kapron, Director – Kapronasia (Moderator)
David Fodor, Head of Business Development, A&NZ FS – Amazon Web Services
Srinivasa Kumar Yerchuru, VP & Global Head, BFSI Industry Advisory – TCS
Sachin Sarma, Chief Product Officer – Standard Chartered nexus

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